The Challenge
As a high performance organisation, World Rugby needed a solution that would achieve greater organisational efficiency across 3 key areas: Human Resources; Finance and Payroll; and Administrative Processes.
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The client required a solution with a simplified user experience that could operate across various business lines, reducing the need for separate systems that at the time, were not integrated or communicating with each other.
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They needed the right solution for business execution.
The Challenge
RM Education faced a multifaceted challenge due to its complex legacy IT environment. The existing financial and customer engagement systems were not only outdated and inefficient but also hindered the company's ability to scale effectively to meet the demands of its growing business operations. RM Education recognized the urgent need for a transformative solution to migrate to a modern, scalable, and fully integrated IT environment.
To address the complex logistics and warehouse management challenges, RM Education also implemented an automated warehouse solution by Swisslog. This strategic addition further optimized their supply chain processes, ensuring efficient inventory management, accurate order fulfillment, and seamless material flow within the warehouse.
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The primary goals were to enhance operational efficiency, boost overall productivity, and elevate the quality of customer service, thereby ensuring sustained success in a highly competitive market.
Your workforce is your valuable resource. By concentrating on nurturing potential, retaining skilled individuals, and fostering engagement among employees across departments, the vision for your organization can transform into an attainable reality.
The Solution
TeraVista partnered with RM Education to migrate its ERP system and customer engagement systems to Microsoft Dynamics 365. The digital transformation was a complex project that involved migrating data, configuration of finance, customer and warehouse applicaitons and building custom business processes. TeraVista worked closely with RM's programme team to ensure archetectureal integrity and full delivery of the programme.
Infrastructure List and Solutions:
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Microsoft Dynamics 365 Finance & Operations (F&O): This powerful ERP system empowered RM Education with advanced financial management tools, streamlined processes, and real-time insights, optimizing financial operations and bolstering decision-making capabilities.
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Microsoft Dynamics 365 Customer Engagement (CE): The customer-centric solution enabled RM Education to elevate its customer engagement, leading to personalized interactions, enhanced customer satisfaction, and increased brand loyalty.
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Power Platform: By incorporating Microsoft's Power Platform, RM Education gained access to a suite of transformative tools, including Power Apps, Power BI, and Power Automate. These solutions allowed RM Education to create custom applications, perform in-depth data analytics, and automate workflows, further amplifying productivity and overall business efficiency.
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Logic App Solutions: Leveraging Logic Apps, RM Education experienced seamless integration across disparate applications and systems, streamlining data flow and facilitating process automation for enhanced operational agility.
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Increased Efficiency and Productivity: The new integrated system streamlined financial and customer engagement processes, significantly reducing task completion times and enhancing accuracy. The Swisslog automated warehouse solution further optimized logistics, leading to faster and more efficient order processing and material handling.
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Improved Data Accuracy and Reporting: Centralizing financial and customer data provided a single source of truth, enabling RM Education to generate accurate reports and make well-informed business decisions based on real-time insights. The automated warehouse solution by Swisslog ensured precise inventory tracking and streamlined reporting for better visibility into warehouse operations.
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Enhanced Customer Service: With improved system capabilities, RM Education interacted more effectively with customers, delivering personalized experiences and cultivating stronger client relationships. The optimized warehouse management also led to faster order processing and timely deliveries, boosting customer satisfaction.
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Reduced IT Costs: The modernized IT environment proved to be more efficient and manageable than the legacy systems, leading to notable cost savings for the company. The Swisslog automated warehouse solution also reduced operational costs associated with manual warehouse processes.
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The Result
The migration to Microsoft stack was a success. RM Education is now enjoying the benefits of a modern, scalable, and integrated IT environment. The company has seen improvements in efficiency, productivity, and customer service. RM Education has also reduced its IT costs.
Here are some specific examples of the benefits that RM Education is now enjoying:
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Increased efficiency and productivity: The new system has streamlined RM's financial and customer engagement processes. This has led to a reduction in the time it takes to complete tasks, as well as an improvement in accuracy.
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Improved data accuracy and reporting: The new system provides RM Education with a single source of truth for its financial and customer data. This has enabled RM Education to improve the accuracy of its reporting and to make better decisions based on data.
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Enhanced customer service: The new system has made it easier for RM Education to interact with its customers. This has led to improved customer satisfaction and loyalty.
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Reduced IT costs: The new system is more efficient and easier to manage than RM's legacy system. This has led to a reduction in IT costs.
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Overall, the migration to Microsoft stack has been a success for RM Education . The company is now enjoying the benefits of a modern, scalable, and integrated IT environment. If you are interested in learning more about how TeraVista can help you migrate to Microsoft stack, please contact us today.